{"id":6384,"date":"2017-03-13T00:00:00","date_gmt":"2017-03-13T00:00:00","guid":{"rendered":"https:\/\/blog.roncato.com\/delayed-flight\/"},"modified":"1899-12-31T00:00:00","modified_gmt":"1899-12-31T00:00:00","slug":"delayed-flight","status":"publish","type":"post","link":"https:\/\/blog.roncato.com\/en\/delayed-flight\/","title":{"rendered":"Delayed flight?"},"content":{"rendered":"

One of the worst things about a delayed flight<\/strong> is that feeling of discomfort you get when you are there, sitting on a bench waiting (and hoping…) for your flight to be finally ready at the gate. We rarely manage to discover directly from home that our flight is delayed or cancelled. Much more often, we learn about it when it is announced and we are already queuing at the gate.<\/p>\n

The announcement messes up our plans in a few seconds. What can we do but sit and wait? Well, yes. Rarely will someone\u00a0explain the reasons why\u00a0the plane has been delayed, which places us in limbo: Shall I go and have lunch or wait? Shall I go shopping or won’t I have time? Or perhaps I should stay here hopeful?<\/p>\n

Then clearly, as if the situation were not difficult enough, the airport often does not give any concrete help to alleviate the bad situation. And what is the outcome? We have spent hundreds of euros on something that has gone wrong. Do we receive an apology from the airline company? No, just from a flight attendant.<\/p>\n

But do you know that there are rights and safeguards in such situations? AirHelp<\/a><\/p>\n

AirHelp<\/a> is a company that can help passengers to argue their case and rights. Passengers are entitled to much more than a statement of apology.
\n\"\"<\/p>\n

Law EC261 protects passengers in such circumstances, guaranteeing them compensation from \u20ac250 to \u20ac600 depending on the distance of the route and not on the price paid for the airline ticket.<\/u>
\n\"volo<\/p>\n

Regulation EU261 specifies that in the event of cancellation or delay, the airline company should be obliged to provide, in addition to financial compensation:<\/strong><\/p>\n