RV RONCATO products are created with the utmost attention to materials, details, and manufacturing processes. Should a defect occur during the warranty period, despite the high quality standards adopted, Valigeria Roncato will repair or replace the item at its own care and expense.
Warranty period
RV RONCATO guarantees its products for 2 years against any defects in materials and/or workmanship.
Warranty extension
You can easily extend the warranty beyond the period indicated on the product tag:
- Create your account at loyalty.roncato.com
- Register your product in the dedicated section
- Complete the registration within 60 days from the date of purchase or delivery
How to request assistance
In the event of defects in materials or workmanship, the purchaser must deliver the product, at their own expense, to the nearest RV Roncato Service Center, Authorized Dealer or Retailer, enclosing:
- The warranty certificate, fully completed (dated and stamped by the retailer)
- The sales receipt or a valid proof of purchase
🔔 Important for online purchases
For products purchased online, a receipt or invoice is not required: a proof of purchase showing the order number is sufficient in order to verify the purchase date and warranty validity.
📍 The list of RV Roncato Service Centers worldwide is available here: https://www.roncato.com/it/sp/qualita-roncato/centriassistenza
What the warranty does not cover
The warranty does not cover damage caused by:
- Normal wear and tear
- Negligence or improper use of the product
- Exposure to extreme temperatures
- Abrasion
- Contact with acids, solvents or water
- Damage caused by carriers or transport accidents
The warranty also does not cover improper use of the product, such as failure to comply with the maximum load limits for each product type, which can be found in the “Product tests” section of our website.
Repairs and replacements
If the luggage or any of its parts must be replaced and the product or spare part is no longer available in the same color or model, Valigeria Roncato will replace it with an equivalent product or spare part.
Customers are kindly requested not to send the product directly to Valigeria Roncato, as all repairs are handled exclusively by authorized Service Centers. Sending the product directly to our headquarters would only result in longer repair times.
Shipping costs to the Service Center are borne by the customer and include, by way of example and not limitation, packaging, shipping and any applicable taxes.
Luggage contents and security systems
The warranty covers the value of the product only and does not cover its contents. Integrated locks protect the luggage from accidental opening but cannot prevent theft, tampering, forced entry, or inspection by airline staff, airport personnel or government authorities.
Transport damage – important notice
It is essential to check the luggage at the time it is returned by the carrier.
In the event of damage, a claim must be filed immediately with the carrier, which is insured against passenger baggage damage, at the place of arrival and preferably before passing through customs.
Luggage damaged for these reasons may still be taken to an RV Roncato Service Center, Authorized Dealer or Retailer, who will provide a repair estimate at the customer’s expense.
Any defects in materials or workmanship identified after the warranty period has expired may be repaired, at the customer’s expense, subject to the availability of spare parts.
Final notes
This warranty does not limit the rights provided by the law of the country where the product was purchased. Valigeria Roncato reserves the right to modify production specifications, colors and models without prior notice.
* For limited edition products, spare parts are not guaranteed in the original colors.
Extend your product warranty now: loyalty.roncato.com
